Frequently Asked Questions

All Ages Be Welcome Aboard!  PirateFest be a grand, museum-style adventure fit for the whole crew, from the youngest deckhands to the wisest old sea captains. Some areas feature darker lighting and theatrical effects to enhance the atmosphere, so captains (that’s you, parents!) should use their judgement for very young or faint-hearted crew members.  Little buccaneers will delight in the treasure dig, immersive sets and hands-on discoveries, while older sailors and grown-ups can dive deep into the real artefacts, detailed displays and true tales from the history of piracy.

We strongly recommend securing yer passage in advance via Humanitix to guarantee entry to PirateFest: https://events.humanitix.com/pirate-experience Many sessions fill faster than a treasure chest at high tide! A small number of tickets may be available at the gate, but this cannot be promised and depends entirely on remaining capacity when ye arrive. Best not to chance it, matey!

Aye, we do accept coin at the gate, should ye prefer to pay in cold hard treasure. That said, we recommend securing yer tickets in advance online to guarantee entry - for once the hold be full, no more souls can come aboard.

Aye! Prams and buggies be welcome aboard. PirateFest be held indoors with wide pathways and step-free access throughout the exhibition. At busier tides, our crew may guide ye through the smoothest route to keep the flow steady for all hands. Should ye need assistance, just hail a crew member and we’ll gladly lend a hand. 🏴‍☠️

Aye! PirateFest be designed so all hands may come aboard. The exhibition be wheelchair accessible, with wide pathways and step-free access throughout the voyage. Should ye require any assistance upon arrival, our crew be ready to lend a steady hand to ensure a smooth and comfortable passage. 🏴‍☠️

Aye, we do! PirateFest proudly accepts valid Companion Cards. Holders may bring their companion aboard free of charge.

Aye! Little deckhands under the age of three may come aboard free of charge, so long as they be accompanied by a ticketed adult captain.

Nay, there be no need to waste good parchment! Ye may present yer tickets upon a glowing device at the gate, and our crew will scan ’em swift as a cutlass flash. If ye prefer to carry a printed copy, that be welcome too, but a digital ticket will see ye safely aboard.

Fear not, matey! Humanitix sends a confirmation email with yer tickets as soon as ye complete yer booking. First, check the inbox of the email address used at purchase (and search for “Humanitix”), and be sure to peek in yer spam or junk folder. Ye can also resend yer tickets by visiting:  👉 https://events.humanitix.com/orders Enter the email address used at booking, and Humanitix will send yer tickets again swift as the tide. If the treasure still be lost at sea, email contact@piratefest.com and our crew will assist ye.

Yes - tickets are all inclusive. There be no additional charges or costs once ye enter PirateFest. We do sell merchandise at the gate which is not part of the ticket cost.

Dogs are not allowed at Seaworks Exhibition Centre.

Aye, we’ve got fine booty to take home! PirateFest merch be available at the treasure shop — from keepsakes to souvenirs fit for every buccaneer. And aye again! We gladly accept EFTPOS and card payments for all merchandise, so ye can trade yer booty without fuss.

Each crew be granted 90 mighty minutes to roam the decks, uncover hidden treasure, and dive deep into the true tales of the high seas. We recommend arriving on time, lest ye lose precious moments of plunder, for once the sands of the hourglass run out, the next band of buccaneers be ready to come aboard!